If you ever have any issues with our platform, the easiest way to get help is by sending us an email at support@useace.com. This way, you will reach our Support team directly with all the information that we need in order to successfully troubleshoot the issue you're having right now.
What Information Should I Send?
According to your type of problem, we might require different kinds of information but, as a rule of thumb here is some of the information we might need to help:
- The type of problem you're having (Creating a meeting type, rescheduling, people accessing your calendar etc.);
- The name of the meeting type affected (if applicable);
- Full-page screenshots of the steps you took when this happened;
- A screen recording of the issue;
As many details as you can remember because anything might be helpful.
How Can I Record My Screen?
We recommend using a platform such as Loom to record your screen and send it to us. You can choose to share a link in the feedback box, or download the video and attach it to your email.
How Can I Take a Full-Page Screenshot?
For this, you can either use your computer's keyboard combination ( PrtScr for Windows, Cmd + Shift + 3 for Mac) or use a browser extension such as Go Full Page and fix it with a single click.