What Should I Do If I Run into Errors?

If you ever have any issues with our platform, the easiest way to get help is by sending us an email at support@useace.com. This way, you will reach our Support team directly with all the information that we need in order to successfully troubleshoot the issue you're having right now.

What Information Should I Send?

According to your type of problem, we might require different kinds of information but, as a rule of thumb here is some of the information we might need to help:

  • The type of problem you're having (Creating a meeting type, rescheduling, people accessing your calendar etc.);
  • The name of the meeting type affected (if applicable);
  • Full-page screenshots of the steps you took when this happened;
  • A screen recording of the issue;

As many details as you can remember because anything might be helpful.

How Can I Record My Screen?

We recommend using a platform such as Loom to record your screen and send it to us. You can choose to share a link in the feedback box, or download the video and attach it to your email.

How Can I Take a Full-Page Screenshot?

For this, you can either use your computer's keyboard combination ( PrtScr for Windows, Cmd + Shift + 3 for Mac) or use a browser extension such as Go Full Page and fix it with a single click.

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